{"id":8524,"date":"2022-02-11T12:00:11","date_gmt":"2022-02-11T18:00:11","guid":{"rendered":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/?p=8524"},"modified":"2022-03-01T08:32:06","modified_gmt":"2022-03-01T14:32:06","slug":"words-of-wisdom-i-cant-afford-this","status":"publish","type":"post","link":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/2022\/02\/11\/words-of-wisdom-i-cant-afford-this\/","title":{"rendered":"Words of Wisdom from Jeanette Kern DDS"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Every patient is different. Overcoming a patient\u2019s obstacles to treatment may take some finesse. The diagnosis and treatment plan are typically the easier task. In this series, Words of Wisdom, we have asked the experts from our Protocol Directory \u201cHow would you help your patient overcome their obstacle(s)?\u201d<\/p>\n

Patient Obstacle:<\/strong> \u201cI just can\u2019t afford it.\u201d<\/p>\n

When a patient voices an objection to treatment, it is very important for the clinician to realize that it does not necessarily mean a rejection of the recommendation. An objection may indicate a \u201cNo, not right now,\u201d so you must find out more information.<\/p>\n

Ask the patient what they mean by \u201cI just can\u2019t afford it.\u201d Hear them out completely. Demonstrate empathy, concern and understanding. You may want to say \u201cIn today\u2019s economic times, we all have to be careful how we budget our money. What I\u2019m hearing you say is you understand the need for the care, but you sense a strain on your budget, is that right?\u201d You must confirm the patient does indeed desire the care and that price is the only\/main objection.<\/p>\n

Solutions should be brought up as questions. For example, \u201cIf we were to prioritize the treatment over a period of time so you could budget it out, would that be something you\u2019d be interested in?\u201d Another solution could be to proceed with presenting the complete treatment plan and explain how the patient would use an outside financing company to make affordable monthly payments over time. Would this work for them?<\/p>\n

Once the objection has been fully addressed, and the patient has agreed to a solution, then you can proceed to the specifics of financial arrangements and scheduling.<\/p>\n

For more Words of Wisdom from Dr. Jeanette Kern, visit the Profitable Dental Academy page<\/a> of our Protocol Directory.<\/a><\/p>\n

\"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When a patient voices an objection to treatment, it is very important for the clinician to realize that it does not necessarily mean a rejection of the recommendation. An objection may indicate a \u201cNo, not right now\u201d so you must find out more information. <\/p>\n","protected":false},"author":88,"featured_media":8567,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[59],"tags":[152],"class_list":["post-8524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-management","tag-practice-management"],"jetpack_featured_media_url":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/wp-content\/uploads\/2022\/02\/PDA_logo_3color_horiz_med.png","jetpack_sharing_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/p7W16z-2du","_links":{"self":[{"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/posts\/8524"}],"collection":[{"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/users\/88"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/comments?post=8524"}],"version-history":[{"count":8,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/posts\/8524\/revisions"}],"predecessor-version":[{"id":8654,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/posts\/8524\/revisions\/8654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/media\/8567"}],"wp:attachment":[{"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/media?parent=8524"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/categories?post=8524"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.oraldna.com\/trends-in-salivary-testing\/index.php\/wp-json\/wp\/v2\/tags?post=8524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}