I was at dinner with my friends from OralDNA Labs — Amanda and Diane — talking about stories from my book Undeniable Hospitality. Little did we know, we were about to live one. The setting was spectacular — the kind of architectural beauty you might expect in the Museum of Modern Art. Elegant. Minimal. Intentional. But ambiance alone doesn’t create magic. The servers were polished. Smiling. Attentive. I did notice that no one introduced themselves by name — a miss in my world, be...