Is A Medical Model Right for Your Practice? Part 2: Two Visit New Patient Appointments

Last week in Part 1, I introduced telehealth as an option to build value into your diagnosis and treatment plan. Since a one-visit new patient system presents some challenges, other than for patients who are very healthy, here is another option to consider. A two-visit new patient process similar to the medical model, especially for patients with more involved issues. This is the model most hygienists and dentists were taught in school. It’s only in private practice that the one-visit model ...
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Is A Medical Model Right for Your Practice? Part 1: Telehealth

When you go to a primary care physician for a routine examination, chances are you’ll get weighed, have your “vitals” (blood pressure, temp, pulse) taken, have your lungs and chest listened to, ears, nose and mouth explored. Perhaps they’ll take an EKG to monitor your heart. Lastly, they’ll ask you to provide a urine sample and have blood taken so some lab tests can be run. What happens afterwards? Since the results of your urinalysis and blood work take several days to get back, ther...
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Words of Wisdom by Kim Miller, RDH

Every patient is different. Overcoming a patient’s obstacles to treatment may take some finesse. The diagnosis and treatment plan are typically the easier task. In this series, we have asked the experts from our Protocol Directory, to share their insight. When Kim Miller RDH with Inspired Hygiene was asked to address “I need to think about it” or “I need to talk to ____ (my husband, wife, etc.) about it,” her response included the following: “I completely understand. I’m sure you weren...
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Computer Security and You: Part 2

Last week in Part One, common breaches were defined, and remedies explored. After reading Part 2, your objectives will be to comprehend the complexity needed for passwords and to enable two-factor authentication for your OralDNA® Labs account. Passwords are another significant risk with online accounts. A common practice is that people use the same username/password on multiple websites. The problem with this practice is that when a site gets hacked exposing your username/password, now a ...
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Computer Security and You: Part 1

Computer security can be an intimidating topic with many terms, acronyms, and different attacks to understand. We’ve all heard the terms phishing, malware, viruses, and ransomware, but may not fully understand what these things mean and how they are a threat to you. You can be exposed to all these attacks simply by using email or browsing the web. What can a user or business do to defend themselves and their patient data against this vast array of risks? As with most things in life, there ar...
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What’s a “Hygiene Visit” Worth? With Dr. Michael Goldberg

Price becomes an objection when a patient does not perceive “meaningful value.” Without such a value-based context, people use money as a benchmark. Is your hygiene visit worth $39, $59, $99 or more? Or is it only worth it if the “insurance will cover it?” And now that the new hygienist you just hired is making 20% more than the previous one, how does that figure into the profitability of the practice? We are in complex times, made more intense by the pandemic-effect, which acceler...
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Words of Wisdom with Doug Thompson DDS

Every patient is different. Overcoming a patient’s obstacles to treatment may take some finesse. The diagnosis and treatment plan are typically the easier task. In this series, we have asked the experts from our Protocol Directory, “How would they help the patient overcome their obstacle(s)?” When we asked Dr. Doug Thompson from Wellness Dentistry Network to respond to “But it doesn’t hurt” (when diagnosing periodontal disease), here is his approach. This is one of the most difficult reali...
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Words of Wisdom from Dr. John Kempton

Every patient is different. Overcoming a patient’s obstacles to treatment may take some finesse. The diagnosis and treatment plan are typically the easier task. In this series, we have asked the experts from our Protocol Directory, “How would they help the patient overcome their obstacle(s)?” When we asked Dr. John Kempton from LAUNCH Oral Systemic Health to respond to “That’s more than I was expecting,” here is his approach. When patients respond to our consultation with “That’s more than...
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Words of Wisdom by Sheena Hinson RDH

Every patient is different. Overcoming a patient’s obstacles to treatment may take some finesse. The diagnosis and treatment plan are typically the easier task. In this series, we have asked the experts from our Protocol Directory, “How would they help the patient overcome their obstacle(s)?” Patient: “Will my insurance cover this?” This is one of the greater dilemmas in the dental industry. It’s a roadblock disguised as access to care for many patients. For years, they have been misle...
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Who Guides Your Patients To Their Destination? with Dr. Michael Goldberg

In my last blog, I discussed the value for, and the tactics involved in trying to discover a patient’s WHY. Recent events and the effect that inflation has, and will continue to have, on all our lives for the foreseeable future, makes this exercise of utmost urgency in your practice. In light of this new reality, I would like to propose that you consider reframing each and every role in the dental practice. If your treatment is not presented in the right light, towards a patient-relevant bene...
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