Accountability in Your Office

Are your employees busy all day? But some of the things you want to get done are not getting done? Nobody seems to notice when there is a problem such as voids in the schedule, patients leaving without accepting treatment, operatory drawers not stocked, etc. until it is too late. Whenever you come across these difficult situations, you have choices. Do nothing or do something. Webster's Dictionary defines “accountability” as “the quality or state of being accountable; an obligation or wil...
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Captain Your Ship and Business

In the forty-five years that I have been in dentistry, we have been directly hit by some unique storms such as Hepatitis B in the 70’s, inflation rates of 18% in the 80’s, AIDS/HIV 80’s-90’s, Gulf War 1990, 9/11 of 2001, SARS ’02, the Great Recession ’08-09, H1N1 ’09, MERS ’12, and now COVID-19 in 2020. This is not our first American storm; this is more like a tsunami/hurricane/and flood all rolled into a tiny 0.12-micron virus. It is a public health and an economic crisis combination. I pur...
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The Doctor-Hygienist Hand-Off

As a formerly practicing hygienist and now a dentist, I am respectfully sensitive to the time constraints and importance of the information exchange during a periodic exam in the hygienist’s treatment room. My team and I developed, practice, and teach this exchange for thoroughness, patient benefit, and emphasis of our professionalism. When the doctor enters the hygienist’s treatment room, the hygienist is to highlight and summarize her findings in the most efficient and effective verbiag...
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